DATES
Friday 22nd November – Tuesday 24th December 2024 (33 Days)
OPENING HOURS
General Trading Hours:
- Monday: 9:00 AM – 5:00 PM
- Tuesday: 9:00 AM – 5:00 PM
- Wednesday: 9:00 AM – 9:00 PM
- Thursday: 9:00 AM – 5:00 PM
- Friday: 9:00 AM – 5:00 PM*
- Saturday: 9:00 AM – 5:00 PM
- Sunday: 10:00 AM – 4:00 PM
* Extended Hours: Friday, November 22, will have extended hours from 9:00 AM – 9:00 PM for the Christmas lights switch-on.
Street Food Traders
- Street food traders have a daily opening time of 11:00 AM.
Mandatory Attendance
- All traders are required to be open and ready for business during these official event hours.
LOCATION & SITE PLAN
- Lemon Quay, Truro, TR1 2LW (access via Green Street)
- Block One Site Plan
- Block Two Site Plan
- Block Three Site Plan
SETUP – BLOCK ONE
- Cabin Traders: Cabins will be available for setup starting Thursday 21st November from 7:00 AM.
- Street Food Traders: If you are using your own unit, please arrive on Wednesday 20th November.
- On Arrival: Please drive slowly on the Quay with your hazard lights on. A marshall will be present to guide you to your cabin or pitch.
- Deadline: The ensure a smooth start, all traders must be fully set up and vehicles cleared from the site by 8:00 AM on Friday 22nd November.
CHANGEOVER – BLOCK ONE AND BLOCK TWO
BLOCK ONE TRADERS
Your last trading day will be Tuesday 26th November, with closing time at 5:00 PM. Kindly vacate your cabin by 8:00 PM.
BLOCK TWO TRADERS
Access to your cabin will be available from 8:00 PM on Tuesday 26th November. You may set up anytime during the evening or, alternatively, arrive early on Wednesday 27th November. Please be ready to begin trading by 9:00 AM on Wednesday 27th November.
CHANGEOVER – BLOCK TWO AND BLOCK THREE
BLOCK TWO TRADERS
Your last trading day will be Tuesday 3rd December, with closing time at 5:00 PM. Kindly vacate your cabin by 7:00 PM.
BLOCK THREE TRADERS
Access to your cabin will be available from 7:00 PM on Tuesday 3rd December. You may set up anytime during the evening or, alternatively, arrive early on Wednesday 4th December. Please be ready to begin trading by 9:00 AM on Wednesday 4th December.
CHANGEOVER – BLOCK THREE AND BLOCK FOUR
BLOCK THREE TRADERS
Your last trading day will be Tuesday 10th December, with closing time at 5:00 PM. Kindly vacate your cabin by 7:00 PM.
BLOCK FOUR TRADERS
Access to your cabin will be available from 7:00 PM on Tuesday 10th December. You may set up anytime during the evening or, alternatively, arrive early on Wednesday 11th December. Please be ready to begin trading by 9:00 AM on Wednesday 11th December.
CHANGEOVER – BLOCK FOUR AND BLOCK FIVE
BLOCK FOUR TRADERS
Your last trading day will be Tuesday 17th December, with closing time at 5:00 PM. Kindly vacate your cabin by 7:00 PM.
BLOCK FIVE TRADERS
Access to your cabin will be available from 7:00 PM on Tuesday 17th December. You may set up anytime during the evening or, alternatively, arrive early on Wednesday 18th December. Please be ready to begin trading by 9:00 AM on Wednesday 18th December.
CLOSEDOWN
- The Christmas Market will officially close at 4:00 PM on Tuesday 24 December.
- Traders are encouraged to pack up and remove all stock and displays at this time, as the market will be closed on both Christmas Day and Boxing Day.
BREAKDOWN
- Cabin Breakdown Start: Begins at 08.00 AM on Friday 27th December.
- Cabin Clearance Deadline: All cabins must be fully cleared by 8:00 AM on Friday 27th December.
CABINS
If you have booked a cabin, a marshall will greet you upon arrival, direct you to your cabin, and provide all necessary information. Please note the following:
- Padlock & Key: Each cabin is provided with a padlock and key.
- Lighting: A basic strip light is included. We recommend bringing additional lighting for your displays.
- Electrical Supply: Each cabin includes 2 x 13-amp sockets with a maximum load of 1kw. If you require more electricity supply, please contact stewart@cornwalleventcabins.co.uk
- Cabin Dimensions:
TABLES
- Each cabin pitch includes tables for your setup.
- Standard Size Cabin: Up to 2 tables provided
- 4.5m Cabin: Up to 3 tables provided
CABIN CARE
We encourage you to go all out with your displays to showcase your products and create an inviting space for visitors! Feel free to add shelves, displays, and other elements by drilling into the cabin walls if needed. However, please keep the following in mind to help us maintain the quality and longevity of our cabins, now in their second season:
- Be Respectful: While drilling and attaching fixtures inside your cabin is allowed, please handle the structure with care.
- Remove All Fixings: When you vacate your cabin, ensure that all screws, nails, and any other attachments are fully removed.
Thank you for helping us keep our cabins in great condition for future events!
RAMPS FOR DISABLED ACCESS
- All cabins have raised floors, creating a small step 6.5 cm off the ground, which will be marked with yellow and black hazard tape.
- For traders looking to provide a walk-in setup, adding a ramp may improve accessibility for disabled visitors.
Ramp Options:
- View or Purchase: We’re using commercial-grade rubber ramps available from The Ramp Factory. Traders interested in purchasing their own can do so directly through this link.
- Hire: Alternatively, you can hire the same ramp from us for £8 + VAT per week. Please contact us at least one week in advance if you’d like to arrange a rental.
STREET FOOD TRADERS
- A marshall will guide you to your allocated space upon arrival.
ELECTRICS
- All cabins come equipped with 2 x 13-amp sockets, supporting up to 1kw of power.
- Strictly no heaters are allowed. This includes electric, fan, or halogen heaters, as they pose a safety risk and exceed the power limits provided.
- Traders requiring more electric, please contact stewart@cornwalleventcabins.co.uk
PAT TESTING
- All electrical appliances used by traders must be PAT tested for safety compliance.
- We have arranged for the local company Greensparks Electrics to provide on-site PAT testing for any traders who need it.
- Their PAT tester, Jack, will be at the Christmas Market on:
- Friday, November 22
- Friday, November 29
- Cost: £1 per item tested.
- Payment can be made directly to Jack in cash on the day or invoiced to you afterward by Greensparks.
- Certification:
- All appliances that pass the test will receive a PAT test certificate via email, valid for 12 months—useful for future events.
- Important Note:
- Any electrical items that fail the test will need to be removed from your stand.
WATER
- Access to water will be available on site. Bring your own containers for storage.
SITE OFFICE & HOT WATER
- Our site office will be located on the main Quay in a small storage unit next to the music stage.
- We’ll have a hot water urn available for all traders to use during trading hours, along with basic tea and coffee supplies.
- Please bring your own tea, coffee, and reusable mugs or flasks to minimise waste and keep the market eco-friendly.
- The onsite marshall will replenish the hot water daily, but we kindly ask all traders to help keep the area tidy and clean.
ONSITE MARSHALL
- We will have a marshall on site daily to manage the day-to-day setup and general operations of the market. The marshall is your go-to person for assistance with:
- Opening and closing your cabin
- Taking short breaks (such as toilet breaks)
- Lost property
- Directions and general enquiries
- Each day, a different marshall may be on duty, but they’ll be easy to spot in high-visibility vests. They’ll also be connected to the WhatsApp group and will introduce themselves each day so you know who your contact is.
- For any on-site enquiries or assistance, please contact the marshall first. They’re here to help make your experience smooth and successful!
HEALTH & SAFETY
- Licenses: You must have your food hygiene rating certificate and any relevant licenses on hand at your stall.
- Fire Safety: Make sure you have appropriate fire extinguishers if using gas or open flames. Festival officials will inspect stalls for safety compliance.
- First Aid: First aid stations will be marked on the site plan. In case of emergency, please see the on site marshall first.
- Food Hygiene: All food traders are required to wear aprons while handling food.
- Hand Washing: Food traders must bring and use their own hand wash units to maintain hygiene standards throughout the event.
WASTE & SUSTAINABILITY
- Waste Disposal: Please use the provided bins and recycling facilities for all general waste. Traders are responsible for keeping their areas clean and tidy.
- Waste Water: All waste water must be taken off-site by each individual trader. Please do not dispose of waste water in drains or public areas.
- Cardboard Recycling: All traders are kindly requested to take their cardboard waste home for recycling. We appreciate your cooperation in helping us reduce waste and keep the market running smoothly.
- Sustainability: We encourage the use of eco-friendly packaging and minimising single-use plastics. Let’s work together to keep our event green!
REFUNDS & CANCELLATIONS
Market Closures:
In the event of market closures due to circumstances beyond our control, such as severe weather, refunds or partial refunds will not be issued. This is due to the operational costs and logistics already incurred for the event.
Trader Cancellations:
- If you choose to cancel your booking, please inform us as soon as possible.
- Refunds for trader cancellations will be considered on a case-by-case basis and are dependent on the timing of the cancellation and the ability to reallocate the pitch.
PRESENTATION
- Pitch Size: Please ensure that all your equipment and signage fit within your pitch boundaries.
- Signage & Branding: Make your stall attractive with clear branding and visible pricing. However, ensure any decorations do not obstruct other traders or pathways.
SALES & PAYMENT
- Payment Options: We recommend offering card payments as well as cash to accommodate all customers.
- Price Display: Ensure that your pricing is clear and visible to customers at all times.
PARKING
- Garras Wharf Car Park – 3-4 minutes’ walk
- Fairmantle Street Car Park – 3-4 minutes’ walk
- NCP High Cross Car Park – 5-6 minutes’ walk
- Moorfield Car Park – 10-12 minutes’ walk
MARKETING & PROMOTION
Downloadable Social Assets:
To make promoting your stall easier, we’ve created a set of downloadable social media assets, including event banners, logos, and Instagram story templates. Use these assets to showcase your participation in the festival and attract more visitors to your stall! Click here to download the Truro Christmas Market Social Media Assets.
Tips for Promotion:
- Tag Us: Be sure to tag the Truro Christmas Market’s official social media pages in your posts to increase visibility.
- Use Hashtags: Include #TruroChristmasMarket and #TruroChristmas2024 in your posts so we can easily find, like, and share them.
- Share Your Story: Let your followers know why you’re excited to be part of the market—share product previews, behind-the-scenes shots, and updates to build interest.
TRADER DIRECTORY LISTING
We’re excited to announce our new online Truro Christmas Market Trader Directory! If you’d like your business to be featured, please send us the following:
- A short description (approximately 100 words) about your business, products, or what makes your stall special.
- High resolution, professional photos that best showcase your products and display.
This listing will help visitors find and connect with your stall, so it’s a great opportunity to boost visibility. Please send your materials to us as soon as possible to ensure inclusion in the directory.
TRADER WHATS APP GROUP
Join our official Truro Christmas Market Trader WhatsApp group for real-time updates, support, and announcements during the event.